Our commitment to protect your privacy
In your relationship with us, you share personal information with us. This information may include your name, address, telephone numbers, email address(es), tax file number, bank account and credit card details, date of birth and other personal details in connection with transactions you enter into with us.
We recognise the importance of your privacy and how important it is for us to protect your personal information. We are committed to protecting personal information we hold and to complying with all relevant privacy laws in the jurisdictions in which we operate. This document describes how we manage your personal information and safeguard your privacy.
How do we collect and hold personal information about you?
We will only collect personal information that is necessary for us to:
- lawfully and ethically carry on our business;
- provide the goods and services our customers require;
- let our customers know about other products and/or services which might be of interest to them; and
- assist us generally in managing transactions with our customers, suppliers, consumers, Business Partners and related entities and our other contacts.
The kinds of personal information we collect and hold will depend upon the type of products and services we provide to you or obtain from you. The information may be contained in:
- information you give us when you request a product or service from us or enter a competition of ours;
- credit related information necessary for us to assess applications for credit and personal guarantees;
- records of communications between us and you; and
- if you have or had one of our products, information about the use of that product or your opinions about that product recorded when you respond to a survey.
The personal information we request is optional, but if you choose not to provide necessary personal information to us, we may not be able to fulfil your request or provide you with the product or service you require. Sometimes, however, there are situations where we are required by law to collect certain personal information from you and, if this is the case, we will inform you of the law that imposes this requirement.
We will collect personal information directly from you whenever it is reasonably practicable to do so. We may, at times, also collect personal information from other parties for example our Business Partners or related entities (except where you ask us not to), credit reporting and collection agencies, unrelated third parties as well as from your agents or representatives (such as your legal or financial adviser) and from publicly available sources of information.
What do we do with the personal information we collect?
We may keep and file personal information you provide to us to assist us in providing you with our services. We may also need to disclose the personal information to certain employees or advisers so that we can provide you with information that may be of interest to you and your business. For example, a GPSI Business Partner or related entity may send publications or other marketing information to you, or provide a follow up service in relation to your interest in particular products and services. Of course, if you do not wish to receive this type of material, please tell us.
We may also disclose information to affiliates and other third parties necessary to process your transactions or service your account (including our print service providers, call centres and mail houses, our accountants, auditors and lawyers and credit reporting and collection agencies).
We may also disclose your personal information in corporate transactions involving the transfer of all or part of our assets or business or in a corporate restructure. If we do this, we generally require these parties to protect your information in the same way we do.
We may also be required or authorised by law to disclose your personal information. For example, we may disclose your personal information to a court in response to a subpoena or to the Australian Taxation Office (or any other relevant Taxation Agency). We may also disclose information to other persons where you have provided your consent for us to do so.
Once we no longer require your personal information for any of the purposes for which it was collected, we will, subject to any legal obligations and responsibilities, take reasonable steps to destroy or de-identify your personal information.
How do we protect your personal information?
We take all reasonable steps to protect your personal information from loss, misuse, modification, or unauthorised access and disclosure. These steps include access control for our buildings, confidentiality obligations imposed on our employees and use of security measures for computer system access. We do not, however, accept any responsibility for the unauthorised access or use of personal information held by us.
Your privacy on our websites
When you visit a website of ours, we may collect the following personal information from you: your name, information you volunteer such as survey information, email addresses and domain name. While we take care that the personal information you give us on our websites is protected, the Internet is not a secure environment. If you send us information, including your email address, it is sent at your own risk.
Our websites do not capture email addresses. If, however, you provide your email address to us, it may be used by us or our Business Partners and related entities to send you information relating to our products and services. If we, or any of our Business Partners or related entities send you an email which you do not wish to receive in the future, please notify us and your email address will be removed.
You may be able to access external websites, operated by companies unrelated to us, by clicking on links we have provided on our website. Those other websites are not subject to our privacy standards and we are not responsible for their privacy practices or the content of their websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.
What rights do you have in relation to your personal information we hold?
We take all reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you become aware of any errors in your personal information or you change your personal details such as your name, address or bank account details, we ask that you notify us as soon as possible so that we can keep your information current.
In most cases, you can gain access to personal information that we hold about you, subject to certain exceptions allowed by law. You can contact our Privacy Officer on +61 (07) 3620 1077 or email@example.com if you would like details of the personal information we hold or if you would like us to alter or amend the information. We will handle any request in accordance with the relevant privacy regulations. We may require you to complete a request form and we also reserve the right to charge a reasonable fee for providing you with access. We will deal with requests as quickly as possible, but requests for a large amount of information, or information which is not currently in use, may require further time to process.
Generally, we will amend any personal information about you held by us which is inaccurate, incomplete or out of date if you request us to do so. If we disagree with you about the accuracy, completeness or currency of personal information held by us, we will take reasonable steps to obtain a statement to the effect that you claim this to be the case, if you request us to do so.
You may also contact our Privacy Officer to request us to stop using your personal information to contact you about our products and services. If you no longer conduct business with us, you can ask us to remove your personal information. You can contact our Privacy Officer if you wish to obtain more information about the way we manage the personal information we hold; or if you are concerned that we may have breached your privacy and wish to make a complaint.
Our Privacy Officer can be contacted at:
GPS Innovations Pty Ltd
PO Box 848
Fortitude Valley QLD 4006
Free Call: 1300 438 477
Phone: +61 (07) 3620 1077
Facsimile: +61 (07) 3620 1070
Changes to this privacy statement
We may change our privacy policies from time to time to comply with new laws or industry codes of practice which are developed. It is your responsibility to refer to our privacy policies from time to time to familiarise yourself with any changes. We encourage you to visit our websites regularly for any updates to our privacy policies.
Last Updated:16 July 2010